PENYAN – New York State Electric and Gas (NYSEG) severe flooding in the Penn area has damaged an estimated 144 customers. The company said gas operators had been working all day on Thursday, repairing damage to infrastructure and completing the necessary pressure testing of the system. As a result, workers have begun restoring natural gas services to affected customers.
To restore the service, staff must reach each customer’s home to safely reconfigure the customer’s facilities. With the exception of homeless customers to allow home appliances, repairs are expected to be completed tonight. Those customers are encouraged to call 1-800-572-1121 to schedule a return time for NYSEG staff.
In light of the severe flooding in the region, the company reminded customers of the following natural gas safety tips and information.
• If a home or business flood has already occurred or is about to happen, Customers should contact us for power outages. Call us at 800-572-1121 to report natural gas emergencies. Customers should never attempt to turn off electricity and natural gas services.
• Stay away from flooded areas. Power cords or outlets below the water line can be dangerous. Natural gas can also be dangerous in flooded lands.
• Renew natural gas service as floodwaters recede – If the natural gas meter and / or regulator were underwater, customers should first contact NYSEG (or their natural gas company if not NYSEG). If any natural gas appliances (stove, boiler, water heater, etc.) are under water, you should contact a plumbing and heating contractor to inspect the appliance. Customers can contact their natural gas company to renew that service. Customers and contractors should never attempt to turn on natural gas.
About NYSEG AVANGRID, Inc., founded in 1852 by the New York State Electric and Gas Corporation (NYSEG). Subdivision, NYSEG operates approximately 35,000 miles of transmission lines and 4,500 miles of transmission lines in more than 40 percent of New York State. It will also build more than 8,150 miles of natural gas distribution pipelines and 20 miles of gas pipelines. It serves approximately 894,000 electricity customers and 266,000 natural gas customers. For more information, visit www.nyseg.com.